Frequently Asked Questions
01. How Can I Contact You?
You can contact us via our livechat, phone call or by mailing us. You can also us our contact us option. We are always online and will respond as soon as possible
02.Do you have insurance?
Ensuring the safety of your cargo is our major concern. That is why Our quality insurance policy covers your cargo ensuring the absolute safety of your cargo.
03.Can i track my package in real time?
With our state of the art logistic dispatching technology, and online order entry and tracking systems, we are able to track each order through its various delivery cycles, point to point, plus , we can communicate with each driver, regardless of their location, for up to the second real time status of deliveries. You can also call customer service 24/7 or register to place and track orders and get a proof of delivery time. .
01.What types of services does UL Sequel provide provide?
We offer a diverse range of logistic services from courier to air, rail, road and cargo freight services to regional and domestic distribution and delivery, shippment as well as warehousing and in-transit storage.
02. What services do we offer?
We offer trucking services, warehousing services, storage services, courier services, freight forwarding as well as messaging services
03. How reliable are we?
We are tested, trusted and relied on by some of the world's leading bussinesses and organisations. We provide 100% customer support 24/7.
General Questions
01. What payment methods do you accept?
We accepts different payment methods depending on your region including: bank transfers, wire transfers, credit cards, google pay , apple pay etc.
02. What are the size limits for a parcel?
We ship all sizes of packages from small packages to large containers.
03. From which countries can I import or export a shipment?
We are on ground in over 190 countries around the globe, in others we have the best partners ensuring you are covered everywhere.
04.How do we work?
At UL Sequel , our Processes, Principles, and or great People separate us from the competition. With one of the largest same day delivery fleets in the region and our state of the art dispatching system, we can dispatch the most qualified drivers faster and more efficiently 24/7 365 days a year. We hire only the best drivers to service your same day courier and freight delivery needs all round EUROPE and America. It is our primary responsibility to provide on-time deliveries. Additionally, each driver is equipped with GPS technology and the most up-to-date maps for determining routes and detours in the event of the unexpected.Our drivers wears a button down or polo shirt with company name and logo. In addition each freight and courier driver wears a photo ID badge with company name and driver name and number listed.